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PAYMENTS & REFUNDS

You agree & understand that the use of services will result in charges to you for all the services or goods & information you receive from a Third Party Provider (“Charges ”) registered or non- registered on superfrined.

After you have received or obtained required/requested information, services or goods obtained through your use of the Service by us superfriend, superfrined will facilitate your payment of the applicable charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent.

Payments may include the transaction charges/fee by superfriend if applicable payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider which Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Superfriend. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Superfriend will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.

All charges are due immediately and payment will be facilitated by Superfriend on carzeva.com using the preferred payment method designated in your Account, after which superfriend will send you a receipt by email on your request to. If payment is determined to be, invalid or otherwise not able to be charged, you agree that superfriend may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and Superfriend, Superfriend reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Superfriend’ s sole discretion.

Superfriend may provide certain users with promotional offers and discounts that may result in different cost/charges for the information, services & goods, you agree that superfriend reserves the right to cancel, discontinue such promotional offers discounts without any prior notice, you must verify such discounts, offers with the third party service provider before concluding the sale.

REFUNDS

All refunds will be processed within 24-48 hours of the confirmation on the email/sms,

All approved & processed refunds shall be credited to your bank / credit card with 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Refunds & cancellations are applicable only for the pre-paid orders, for information, services or products.

You are eligible to get the full or partial refund if we cancel your order due to unavailability of the product, location non-serviceable.

All postpaid orders for information, services or products are non-refundable, you may request for the refund if the payment is made to superfrined on behalf of seller if:

  • Product if fails to honor the warranty provided by the seller/manufacturer.
  • Seller fails to deliver the services till the agreed time period or cancels the services without documented or recorded mutual consent.

In such cases superfrined will take necessary steps for the same to resolve the dispute with the Third Party(the seller) & process the refunds. Our decision on refunds shall be at our sole discretion and shall be final and binding.

Payment mode:

Payment mode Refund mode options
Credit card/ Debit card/ Prepaid Payment Instrument Credit card/ Debit card/ Prepaid Payment Instrument
Bank Account through net banking Bank account through net banking
Cash on Delivery* NEFT to Bank account/
Gift card/ Gift voucher Gift card/ Gift voucher/
E-Wallet E-Wallet credit

CANCELLATION

Order once placed & confirmed is not entitled for cancellation.

If you cancel the order once confirmed you will be charged a cancellation fee minimum of Rs 100 or up-to 10% of the total order value whichever is higher.

We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address falls outside the delivery zone offered by us;
  • If we fail to contact you by phone or email for the booking confirmation
  • failure to deliver order because of lack of information on address, location or authorization from you at the time of delivery
  • Unavailability of the items ordered.